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Privacy policy

Last updated: June 14, 2026 · Effective: June 14, 2026

Plain English summary: SeatCompare is a price comparison website. We don't sell tickets and we don't store your payment information. We collect minimal data — only what's needed to run the site. We earn affiliate commissions when you buy tickets through our links. We never sell your personal information to anyone.

Contents

  1. Who we are
  2. What information we collect
  3. How we use your information
  4. Affiliate disclosure
  5. Third-party services
  6. Cookies
  7. Data retention
  8. Your rights under PIPEDA
  9. Security
  10. Children's privacy
  11. Changes to this policy
  12. Contact us

1. Who we are

SeatCompare ("we", "our", "us") operates the website seatcompare.net and seatcompare.ca. We are a Canadian-based ticket price comparison service. We are not a ticket seller, broker, or marketplace. We compare publicly available ticket prices from third-party resellers and earn affiliate commissions when users purchase tickets through our links.

This Privacy Policy applies to all information collected through our website and is governed by Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and the Canadian Code of Advertising Standards.

For privacy-related inquiries, contact us at: contact@seatcompare.net

2. What information we collect

Information you provide directly

  • Contact form submissions: your name, email address, and message when you contact us through our website
  • Search queries: artist names, team names, venues, and dates you enter into our search bar

Information collected automatically

  • Usage data: pages visited, time spent on pages, links clicked, search queries performed
  • Device information: browser type, operating system, screen resolution, device type
  • IP address: used to determine approximate location (country/province level) for showing relevant events
  • Referral data: the website or link that brought you to SeatCompare

Information we do NOT collect

  • Payment card information or banking details of any kind
  • Government-issued ID numbers
  • Passwords or account credentials
  • Precise GPS location
  • Social media account information

3. How we use your information

We use the information we collect for the following purposes:

  • To operate and improve the SeatCompare website and search functionality
  • To respond to contact form inquiries and support requests
  • To display relevant events based on your approximate location
  • To analyze usage patterns and improve user experience
  • To track affiliate link performance and commissions earned
  • To detect and prevent fraud or abuse of our service
  • To comply with legal obligations

We do not use your information for automated decision-making or profiling. We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

4. Affiliate disclosure

SeatCompare participates in affiliate marketing programs. This means we earn a commission when you click a link on our site and purchase tickets from a third-party reseller such as Ticket Evolution, SeatGeek, or Vivid Seats.

This commission is paid by the reseller — it never affects the ticket price you pay. The price you see on SeatCompare is the same price you will pay on the reseller's site.

In accordance with the Canadian Code of Advertising Standards (Clause 2) and best practices under Canada's Competition Act, we disclose this commercial relationship clearly:

  • A disclosure notice appears in the footer of every page on this website
  • A disclosure notice appears on every price comparison page near the "Buy" buttons
  • This Privacy Policy serves as a full written disclosure of our affiliate relationships

Our affiliate partners include but are not limited to: Ticket Evolution, SeatGeek (via Impact), and Vivid Seats (via Impact). These relationships do not influence the order in which listings are displayed — listings are sorted by price by default.

5. Third-party services

We use the following third-party services to operate our website. Each has their own privacy policy governing their data practices:

Netlify

Our website is hosted on Netlify. Netlify may collect server logs including IP addresses and access times. See Netlify's Privacy Policy.

Google Analytics

We use Google Analytics to understand how visitors use our site. Google Analytics collects anonymized usage data including pages visited and time on site. IP addresses are anonymized. See Google's Privacy Policy. You can opt out using the Google Analytics Opt-out Browser Add-on.

Ticket resellers

When you click a "Buy" link on SeatCompare, you are directed to a third-party reseller's website. That reseller's own privacy policy governs any information you provide during the purchase process. SeatCompare does not receive or store any information you provide to resellers.

Impact (affiliate network)

We use Impact to track affiliate commissions. Impact may place cookies on your device to track whether a purchase was made after clicking one of our affiliate links. See Impact's Privacy Policy.

6. Cookies

Cookies are small text files stored on your device by your browser. SeatCompare uses the following types of cookies:

  • Essential cookies: required for the website to function (session management, security)
  • Analytics cookies: Google Analytics cookies to understand site usage (anonymized)
  • Affiliate tracking cookies: placed by our affiliate network (Impact) to track commissions when you purchase through our links

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our site. Our affiliate tracking relies on cookies — if you disable them, we may not receive commission for purchases you make through our links, but this does not affect your purchase in any way.

7. Data retention

  • Contact form data: retained for 24 months or until you request deletion
  • Analytics data: retained for 26 months per Google Analytics default settings
  • Server logs: retained for 30 days by Netlify
  • Affiliate tracking data: retained per Impact's data retention policies (typically 25 months)

8. Your rights under PIPEDA

As a Canadian resident, you have the following rights regarding your personal information under the Personal Information Protection and Electronic Documents Act (PIPEDA):

  • Right to access: you may request a copy of the personal information we hold about you
  • Right to correction: you may request that inaccurate personal information be corrected
  • Right to withdraw consent: you may withdraw consent to our use of your personal information at any time, subject to legal or contractual restrictions
  • Right to complain: you may file a complaint with the Office of the Privacy Commissioner of Canada at priv.gc.ca

If you are a Quebec resident, you also have rights under Law 25 (Act to Modernize Privacy Sector Enterprises), including the right to data portability and the right to de-indexation.

To exercise any of these rights, contact us at contact@seatcompare.net. We will respond within 30 days.

9. Security

We implement appropriate technical and organizational measures to protect the personal information we collect, including:

  • HTTPS encryption on all pages (TLS 1.2 or higher)
  • Limited access to personal data on a need-to-know basis
  • Regular review of data collection and storage practices

No method of internet transmission is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security. In the event of a data breach that poses a real risk of significant harm, we will notify affected individuals and the Office of the Privacy Commissioner as required under PIPEDA's breach notification rules.

10. Children's privacy

SeatCompare is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have inadvertently collected information from a child under 13, please contact us immediately at contact@seatcompare.net and we will delete it promptly.

11. Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically.

Continued use of SeatCompare after changes are posted constitutes your acceptance of the updated policy.

12. Contact us

For any privacy-related questions, requests, or complaints, please contact us:

  • Email: contact@seatcompare.net
  • Website: seatcompare.net
  • Response time: within 30 business days

If you are not satisfied with our response, you may escalate your complaint to the Office of the Privacy Commissioner of Canada at priv.gc.ca or by phone at 1-800-282-1376.

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